We're gone during one of our delivery weeks? Let us know in advance and you can choose to have the delivery sent to someone else, change the delivery date, or we will pause the deliveries for you. You do not need to pay for weeks you do not use.We can't subscribe to the end of the season? We'll adjust to your schedule. As mentioned above, you do not need to pay for weeks you do not use.
We're not home when deliveries are scheduled? When we set up your delivery schedule, we will talk with you about the best place for delivering the flowers to be sure they remain protected from harsh weather elements.
Nature acts like...well, nature? If an early frost or unforeseen extreme weather event cuts short our delivery schedule, you will be reimbursed. Bloom times are difficult to predict exactly (ah, for a crystal ball!) as some years are cooler, some warmer. But that's our headache - not yours!
The flowers droop? We do everything we can to assure freshness. This includes conditioning flowers (see below "About Our Flowers"), clean vases, and preservative in the water. Our arrangements should last a minimum of five days, most will last longer. Some flowers simply do not cooperate for long vase life. Your information card will let you know which flowers may droop before week's end.
We want a refund? We want you to be happy with your purchase. However, if for some reason you find the quality lacking or you decide you can not continue with the subscription, you may cancel and we will refund your money.
